ACWA presents a workshop on Conflict Intelligence
Facilitated by conflict resolution expert Scott Dutton, this CPD event will explore the new theoretical and conceptual framework of Conflict Intelligence, which is a simple, yet powerful, model to improve your ability to consciously manage conflicts by building collaborative understanding.
The information and skills you learn at this event will build on your professionalism in the workplace and is suited to practitioners at all stages of their career.
Spaces are limited so get in quick. You will need to register your details online via the event page: bit.ly/CIworkshop.
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Skills gap in focus - Dealing with families
Over the past week we have received a letter from a concerned member and a phone call from a member of the public regarding residential care facilities (one aged care the other a residency for young people with a disability). Both situations centred on the distressing practice of banning family members from visiting residencies. Whilst both types of facilities would be monitored to ensure they meet a standard of care it is the fraught area of how relatives with a complaint are dealt with that has been brought to our attention. Whose rights are paramount in these situations and what is the role of education to ensure that those working in these areas know how to deal with family members who have a complaint and are often also under stress?
Read the full blog post here