Australian Community Workers Association Australian Community Workers Association

About community work

Working in community services offers a rewarding career to those passionate about helping people and bringing about change.

In formal terms, a community worker is a professional who has the knowledge, skills and values to facilitate the social inclusion, economic participation and wellbeing of individuals, families, groups or communities.

Put simply, community workers empower and support clients to achieve their goals. They help people get the services and support they need; whether it is housing, financial, mental health, disability, multicultural or family support services.

Community workers can provide these essential community services directly or link people with appropriate programs, government departments, groups, communities and each other.

Practitioners are acutely aware of the social, political and economic factors that can marginalise their clients. For this reason, community workers also advocate to change systems, policies and attitudes. Social justice, human rights and equity are the foundations of community work.

Our careers guide explains what community workers do and how you can become one.

A Guide to Community Work in Australia

Common job titles

Community services is a thriving sector with an increasing demand for qualified professionals. Once you have the basic skills and competencies, the job possibilities are endless (see examples below).

Aged Care Worker
Case Worker
Case Manager
Child Protection Practitioner
Community Development Officer
Community Educator
NDIS Support Coordinator
Crisis Intervention Worker
Disability Services Worker
Domestic and Family Violence Prevention Practitioner
Drug and Alcohol Worker
Emergency Relief Worker
Housing Officer
Intake and Assessments Officer
Juvenile Justice Officer
Men’s Health Officer
Mental Health Support Worker
Multicultural Support Officer
Neighbourhood House Coordinator
Outreach Worker
Social Worker
Manager of Volunteers
Welfare Officer/Worker
Youth Worker