Australian Community Workers Association Australian Community Workers Association

Application process

If you are seeking a skills assessment for migration purposes, you will need to create an account to access the skills assessment portal and submit the online form.

A lodged application must be decision-ready, an application with missing documents will be assigned a ‘not suitable’ outcome. You are entitled to appeal, however, there is a fee and additional processing time.


Skills assessment portal

The skills assessment portal is where you will manage your skills assessment. Through the portal you can:

  • apply online
  • check the status of a pending application
  • download your outcome certificate

You will receive an email when an assessing officer makes a change to the status of your application, including when your outcome is ready.

Online form

Please do not use capslock/all capitals when completing the online form.

If you are applying for a skills assessment under the general skilled migration program, select ‘Submit a new skills assessment’.

If you are applying for a skills assessment under the Aged Care Industry Labour Agreement, select ‘Submit a new skills assessment – Aged or Disabled Carer’


Payment is made at the time of submission (via Mastercard or Visa) and is non-refundable. If an alternative payment is necessary, please contact us.

Skills assessment – $965
Skills assessment (Aged or Disabled Carer) – $595


The processing time for general skills assessment applications is approximately 12 weeks.

The processing time for Aged or Disabled Carer applications under the Aged Care Industry Labour Agreement is 4 weeks.

Please note: this is an approximate timeframe only. Applications can take longer if, for example, documents are missing from an application, or there are complications verifying documents or contacting referees/employers. Please ensure that your application is decision-ready, with no documents missing, and that all contact details provided in your application are current.


Our fast-tracking service has been suspended until further notice. We are currently experiencing a very high volume of applications. We know fast-tracking is a popular option and we will reinstate it as soon as possible.

Using a migration agent

We will not discuss your application with other people unless you authorise us to do so. If you want someone to act on your behalf, you will need to attach a signed Form 956 authorising this person to act as your agent. The address used for correspondence will be that nominated on the form.

Communicating with the assessment team

Assessment officers are not available via phone. If you need to update your contact details, email and include your Application ID in the subject line.

Please note:

✔ Assessment team is only available via email
✔ Email response time is 7 days
✔ If you have lodged an application, you must include your Application ID
✖ Do not send multiple follow up emails or ‘cc’ multiple ACWA accounts. This slows down response times for everyone.

These policies are in place to ensure the assessment team can focus on processing applications.

Appeals and reviews

If your skills assessment outcome is unsuccessful, you have the opportunity to request a review or an appeal. There are two options available:

  1. If you disagree with your unsuccessful skills assessment outcome, you can ask for a review of the decision.
  2. If you believe the review decision is incorrect, you may appeal the decision.

Before lodging your application, please make sure you read the review and appeal policy. The policy includes important information such as who is eligible, when you need to lodge your application, how long it will take, how much it will cost, and what documents you need to provide.