Australian Community Workers Association Australian Community Workers Association

FAQs

Here you will find the answers to frequently asked  questions about the skills assessment process. These common questions cover preparing an application, applying, making changes to an application and returning applicants who have already received an outcome.

If you cannot find the answer to your question here, it is likely that it is addressed directly in the skills assessment criteria or application process pages.

Preparing an application

It is your responsibility to choose the occupation for which you believe you are qualified and experienced. You can conduct a self-assessment using the assessment criteria or contact a migration agent for assistance.
No, we do not provide pre-assessment advice. You can conduct a self-assessment using the assessment criteria or contact a migration agent for assistance.
You can submit multiple IELTS tests only, but they must be within a period of 12 months.
You must send your PTE Academic score to ACWA through PTE secure portal and attach a copy of your test result with the application.
Yes, you must provide all documentation for the underpinning qualifications such as a bachelor’s degree, including any non-relevant qualifications. This information is important when we assess your qualification comparability.
You are responsible for providing evidence to support your claims. All assessments are evidence-based, without sufficient evidence, we cannot accept the claim.

Applying

You will need to create an account for the applicant portal and submit the online form. Please read through the application process page.
You do not need to apply separately for points test advice. All skills assessments from July 2020 onwards include qualification comparability and work experience claims.
Yes, this service is available on a case by case basis and incurs a fee. You can select this option in the payment section of the online form. A completed application under the fast-tracked process can take up to 6 weeks.
Each time an assessing officer updates the status of your application you will receive an automatic email. You can also log in to the applicant portal at any time and check the status under ‘My Skills Assessments’. The possible statuses are: Draft, Submitted, In Progress, Documents Requested, Not Suitable, Suitable. A lodged application will initially show as ‘Submitted’ and be updated to ‘In Progress’ once the assessing officer has begun the assessment. Please do not contact us if your application status does not show ‘In progress’, it will be processed within the timeframe.
You will receive an email once your outcome is available. You can then log in to the applicant portal to download your certificate.
You can log into the applicant portal and find your application ID under 'My Skills Assessments'.
The assessment team is not available over the phone. You can email assessments@acwa.org.au. PLEASE NOTE: emails requesting pre-assessment advice or status updates will not receive a reply.

Making changes to a pending application

You cannot change your nominated occupation during the assessment process. However, if you chose the wrong ANZSCO code, please email assessments@acwa.org.au within 7 days of submitting your application.
You should update your details by sending an email to assessments@acwa.org.au. You must include your ACWA ID number in the subject line.
Yes, you can change or remove your migration agent at any time. To update this information complete Form 956 and email it to assessments@acwa.org.au. You must include your ACWA application ID in the subject line.
Your application must be decision ready at the time of application. You are entitled to appeal, however, this incurs a fee and additional processing time. You may be asked to submit additional evidence as part of the assessment process.

Appealing/reviewing an outcome

Yes, we have a fair and equitable process for managing appeals and reviews. Visit the 'Application process' page for the policy and form.

Returning applicants

If your assessment certificate has expired, you will need to submit a new application under the current guidelines.
If you obtained your assessment from November 2020 onwards, you can log in to the applicant portal to download a copy. If you obtained your assessment before our online system, we can only issue a replacement if your certificate is still valid (ie. not expired). Please email the assessments@acwa.org.au with your reference number in the subject line to arrange a replacement. A service fee applies.
Skills assessment applications are kept for five years only in line with our record keeping policy. If you made an application within the past five years and would like a copy of your documents please email assessments@acwa.org.au with your reference number in the subject line to arrange a replacement. A service fee applies.