Australian Community Workers Association Australian Community Workers Association

Supporting documents

The checklist below includes supporting documents for all possible applications. It is unlikely that you will need to submit every document – it is your responsibility to read the assessment criteria before applying.



You must provide high resolution colour scans of original documents. Photos and low-quality scans will not be accepted.


Colour scans of original documents

All documents uploaded for your skills assessment application must be:

✔ colour scans of original documents

✔ no larger than 10MB

✔ high resolution (we recommend 600 dpi)

✔ in the following file types: PDF, JPEG/JPG, PNG

If a particular document cannot be easily scanned, (e.g., large award certificate), a photo may be uploaded as an exception. The photo must be in high-resolution, in colour and present the entire document against a clear background. Please note that this will only be accepted if a document cannot be easily scanned. We will not accept photos for all documents.

Please DO NOT submit the following:

✖ Certified true copies of original documents

✖ Black and white scans – unless the original document was issued in black and white

✖ Low resolution scans

✖ Scans of photocopies

✖ Copies that are incomplete or missing parts (e.g., header/footer or border cut off)


Note: Submitting the wrong documents will delay the processing of your application.



If an original document is not written in English, you must provide a translation into English along with colour scans of the originals.

ACWA reserves the right to request that translations are completed by a translator accredited by the National Accreditation Authority for Translators and Interpreters (NAATI). Level 3 accreditation is normally required.

Document checklist

1. Identity (minimum three documents)

  • Colour scan of biography page of passport
  • Colour scans of at least two (2) other official identity documents including one official photo bearing ID such as:
    • Birth certificate
    • Australian visa or Immicard
    • Driver license or ID card issued by country of citizenship
  • If applicable, colour scan of evidence of name change


2. English proficiency (one of the following):

  • English language test results
  • Colour scan of qualification (or letter of completion)
  • Letter from employer stating English was the primary means of communication for the work performed and that the employer was satisfied with the applicant’s English language proficiency


3. Qualifications

  • Colour scan of qualification (or letter of completion) showing the start date and end date the applicant was deemed to have completed the course
  • Colour scan of transcript of results
  • For graduates of ACWA accredited courses and recognised relevant qualifications, a colour scan of letter from your education provider showing details of field placements (evidence of total hours in at least two different placements)
  • For graduates of ACWA accredited courses and recognised relevant qualifications, fieldwork placement reports. These can be in the form of workbooks completed during the placements.
  • For overseas applicants, is it recommended that you submit a detailed course outline/syllabus


4. Industry experience

  • Resume including 2 referees with contact details, one of whom must have been your workplace supervisor
  • Position descriptions for all relevant work experience
  • Statement of service or letter from employer which states the details of the position including title, type, whether part-time or full time, and start and end dates. The letter must be on company letterhead and must include the full name, job title and contact details of the manager/HR officer who has signed the letter. You must provide this evidence for all work experience claims made.
  • For applicants nominating Welfare Centre Manager, copy of organisational structure for all relevant management positions


5. Industry currency (one of the following)

  • Evidence of qualification awarded within the last 4 years
  • Position description for the industry experience
  • Letter from current employer showing details of the position including title, type, whether part-time or full-time, and start and end dates


6. Agent authorisation


7. Other supporting documents

  • If applicable, evidence of professional registration/membership in your country of training or a country you have worked in. Evidence can include a colour scan of registration certificate or an online registration verification number


PLEASE NOTE: ACWA reserves the right to seek additional evidence to support or supplement claims. This may include salary pay slips, bank account statements or a third-party verification.