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Before reading these guidelines please make sure you have read the pre-assessment information.

A welfare centre manager 'Plans, organises, directs, controls and coordinates a centre, program or project concerned with social welfare support'. (ABS, ANZSCO 134214)

Assessment criteria

  1. Completion of a relevant qualification comparable to an Australian bachelor degree or higher
  2. A minimum of 3 years of full time (or part time equivalent) industry experience which includes at least one year of post qualification experience in a welfare centre manager role within the last 5 years.
  3. English language proficiency


Relevant qualification
This refers to a course of study that is comparable to an AQF level 7 Bachelor degree or higher in the broad discipline of community services and management which qualifies an applicant with necessary knowledge in community services and welfare practice, social policy and organisational management. Qualifications with less focus on welfare and community services supported by significant amount of relevant work experience will be assessed on an individual basis.

Examples of qualifications which, supported by industry experience, have been found appropriate in the past include:
  • Master and bachelor degrees in community services, welfare, human services or social work
  • Bachelor of Community Mental Health
  • Master of Health Services Management
  • Master degree in Community Development
  • Master degree in Sociology
  • Master of Public Health
  • Master in Business Administration plus Diploma in Development Studies
  • Master of Science (Knowledge Management) plus Diploma in Social Development and Administration

Recognition of Prior Learning (RPL)
In instances where an applicant has used recognition of prior learning (RPL) to gain credit towards completing their qualification, ACWA will accept up to a maximum of 40% RPL.

Industry experience
A welfare centre manager is responsible for the control, direction and management of a service, facility, organisation or centre. They typically:
  • Develop, implement and monitor procedures, policies and standards for administration and practice
  • Coordinate and administer health and welfare programs and clinical services
  • Monitor and evaluate resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
  • Control administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
  • Liaise with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
  • Advise government bodies about measures to improve health and welfare services and facilities
  • Represent the organisation in negotiations, and at conventions, seminars, public hearings and forum 
  • Control selection, training and supervision of staff

Document checklist

1) Identity
  • Certified copy of biography page of passport
  • If applicable, certified copy of evidence of name change
  • If applicable, a signed authorisation form for your migration agent
2) English proficiency
  • Evidence of English language proficiency
3) Qualifications
  • Certified copy of qualification (or letter of completion) showing the start date and end date the applicant was deemed to have completed the course.
  • Certified copy of transcript of results
4) Industry experience
  • Current CV/resume including 2 referees with current contact details, one of which must have been a workplace supervisor
  • Position descriptions for relevant work experience. Applicants must provide this evidence for all work experience claims made in the application.
  • Letter from employer showing details of the position including title, type, whether part-time or full time, and start and end dates. Applicants must provide this evidence for all work experience claims made in the application.
  • Copy of organisational structure for all relevant management positions
Optional additional services

Documents to be provided by applicant for qualification comparability assessment:
  • Certified copy of skills assessment certificate from ACWA (if applying after a successful skills assessment application)
  • Certified copy of the qualification(s)
  • Certified copy of transcripts of results
  • Certified copy of biography page of passport
Documents to be provided by applicant for advice based on Australian or overseas work experience:
  • Certified copy of skills assessment certificate from ACWA (if applying after a successful skills assessment application)
  • Position descriptions with company details including name, email, address, business registration number, phone number, etc.
  • Letter from employer on company letterhead showing details of the position including position title, type. start and end dates, brief description of duties undertaken and qualification or experience needed for the position
  • Certified copy of biography page of passport

Application process and form

If you believe that you meet the requirements, download the application form here. This page also contains information regarding the application process such as document certification requirements, fees and time-frames so make sure you read it carefully.