ACWA conducts a skills assessment for applicants seeking to migrate to Australia under the occupation ‘welfare centre manager’.

ACWA also provides migration points test advice for those seeking to determine whether they meet the Department of Immigration and Citizenship migration points test.

Skills assessment guidelines for Welfare Centre Manager - ANZSCO CODE 134214

ANZSCO description of Welfare Centre Manager – 134214
Plans, organises, directs, controls and coordinates a centre, program or project concerned with social welfare support.

A relevant qualification comparable to an Australian bachelor degree or higher qualification is required along with relevant work experience.

Assessment criteria
Applicants must meet the following three assessment criterion.
1.    Completion of a  relevant qualification comparable to an Australian bachelor degree or higher
2.    A minimum of one year’s post qualification experience* at the required skill level in a welfare centre management role.
3.    English language proficiency**

*Relevant work experience at the required skill level
A welfare centre manager working at the required skill level will be able to perform the following functions:
  • providing overall direction and management for the service, facility, organisation or centre
  • developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
  • coordinating and administering health and welfare programs and clinical services
  • monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
  • controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
  • liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
  • advising government bodies about measures to improve health and welfare services and facilities
  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forum
  • controlling selection, training and supervision of staff

**English language proficiency
All migration skills assessment applicants are required to demonstrate English language proficiency by providing evidence of one or more of the following options:

  1. English language tests
    i. An IELTS score of level 7 in each band (general or academic) at any test session over a period of 12 months, within the three years prior to the submission of an application to ACWA.
    ii. From November 2014, Test of English as a Foreign Language – internet based test (TOEFL iBT) within one test
    iii. From November 2014, Pearson Test of English Academic (PTE Academic) within one test
    Scores required:
     Test component
     PTE Academic
    Advanced (CAE)
     Listening  7  24
     65  185
     Speaking  7  23  65  185
     Reading  7  24  65  185
     Writing  7  27  65  185
  2. Fully educated (for at least 10 years in formal schooling) in a country or citizen of a country with English as the main or official language. This includes Australia, United Kingdom, Ireland, United States of America, Canada and New Zealand (Countries approved for Department of Immigration and Border Protection English Language requirements).
  3. Completed study conducted in English at the level of bachelor degree or higher in one of the countries listed above.
  4. Completed at least two years full time (or part time equivalent) employment at the required skill level with English as the primary means of communication in one of the countries listed above. Please note most support worker roles only require a certificate level qualification and employment at this level will not be considered as evidence of English language proficiency at the required skill level.

The assessor may seek additional evidence to support or supplement any of the above categories.

Please note that the English language exemption option for students who were enrolled in a ACWA accredited course prior to 31 July 2008 is no longer available. This was a transitional arrangement and the transition period ended 31 December 2015.

Documents to be submitted along with application

  • Certified copy of degree (or letter of completion) from an educational institution showing start date and actual date of when the applicant was deemed to have completed the requirements of the course
  • Certified copy of academic transcript of results
  • Current CV / resume including 2 referees with current contact details, of which one must have been a workplace supervisor
  • Position description/s for the relevant work experience
  • Letter from relevant employer/s showing details of the position including title, type, whether part-time or full time, and start and end dates
  • Evidence of English language proficiency
  • Certified copy of biography page of passport
  • Authorisation form, if application submitted via an agent
  • Certified copy of evidence of change of name (if applicable)

If you are unsure about document certification you can find an explanation here.

Application process

If you believe that you meet the eligibility requirements please submit your application via the form which you can find here. Please read the guidelines very carefully before submitting an application so that you know what information and documents you need to provide.

Note the following:
  • You will need to email the completed form and supporting documentation to assessments@acwa.org.au. 
  • Use the subject line: Skills assessment application - applicant's name. For example: Skills assessment application - John Smith.
  • All attachments should be either PDF files, Word documents or PNG or JPEG images. If you have a large number of files you are encouraged to compress them in a zip folder.
  • Payment needs to be made at the time of submission and is non-refundable.
  • Once we have received your completed application it will take approximately 8-10 weeks to be processed however, if more information is required it may take longer to process.
  • Assessment outcomes will not be given by phone or email.

ACWA deals directly with applicants. ACWA will not discuss your application with other people (third parties) unless specifically authorised by you to do so. If you want someone such as a family member or other agent to deal with ACWA on your behalf, you will need to attach a letter signed by you, authorising this person (by name) to act as your agent. Regardless of whether or not an agent is appointed, the address used for correspondence will be that as nominated by the applicant form.

Application fee
Skills assessment - applicants with a domestic qualification = $700
Skills assessment - applicants with an overseas qualification = $800

Fast-tracking assessments
If you would like to apply for your full skills assessment to be fast-tracked please contact the assessment team on (03) 9654 8287. This service is only available to full skills assessment applicants on a case by case basis and incurs a fee.

Appeal policy and procedure
If you are assessed as being ‘not suitable’ for the nominated occupation and would like to appeal the decision please refer to the appeal form and ACWA appeal policy and procedure