Welfare Worker & Welfare Centre Manager

Australian Community Workers Association is the authorised assessing body for community services professionals applying to migrate to Australia under the following occupations

Welfare Centre Manager     - ANZSCO CODE 134214
Welfare Worker                   - ANZSCO CODE 272613

All applicants are advised to check migration processes and eligibility before proceeding with an ACWA skills assessment. Details can be found on the Department of Immigration and Border Protection website.

ACWA provides the following services:

  • Skills assessment
  • Migration points test advice based on work experience
  • Migration points test advice based on qualifications

ACWA, as the gazetted assessment authority, assesses all candidates against three standard criteria: education; professional experience; and proficiency in English. A candidate’s educational qualification is assessed against the bachelor and higher degrees outlined in the Australian Qualification Framework (AQF), ‘which is the national system that incorporates qualifications from each training and education sector into a single comprehensive national qualification framework’ (AQF 2012) and the guidelines set down by ACWA. Industry experience is evaluated on a number of factors which include: competencies; the setting of the work; the client group; and the type of role and tasks involved.


The Department of Immigration and Border Protection uses the following definition to describe the role of a welfare worker. A welfare worker ‘Assists individuals, families and groups with social, emotional or financial difficulties to improve quality of life, by educating and supporting them and working towards change in their social environment.’

ACWA's definition of a welfare worker is a person who, through professional training and field education, has the requisite values, attitudes, knowledge and skills to work autonomously, or with a team, in a social welfare agency or program intended to promote, relieve or restore the social functioning of individuals, families, social groups or larger communities. 

Please note that having your occupational title listed below does not necessarily mean your work experience is relevant for skills assessment/migration points advice. Please refer to the relevant guidelines for clarification.

Tasks associated with welfare work

• Intake assessment
• Crisis intervention
• Counselling and casework
• Case management
• Client services – including assessment, referral, counselling and support
• Program planning, evaluation and development
• Family welfare and support work
• Advocacy and support work
• Community development work
• Community work
• Social welfare work

Common occupation titles associated with welfare work

Assessment Officer
Drug and Alcohol Counsellor
Program Manager
Careers Counsellor Family Counsellor Rehabilitation Counsellor
Case Manager, Case Worker Family Court Counsellor
Residential Care Coordinator
Child Protection Worker Family Services Worker
Social Worker
Children's Service Worker Financial Counsellor
Student Counsellor
Community Corrections Worker Grief Counsellor Team Leader
Community Development Officer Housing Officer/Worker
Trauma Counsellor
Community Educator Intake Officer/Worker Welfare Officer/Worker
Community Worker
Juvenile Justice Officer/Worker Youth Accommodation Support Officer/Worker
Crisis Counsellor
Multicultural Support Officer/Worker
Youth Officer/Worker
Crisis Intervention Worker
Outreach Worker

Disability Services Officer
Parole Officer

Qualifying courses for welfare work

Qualifications that are diploma level or above and which specialise in community or human services, youth work, aged care, applied social science, community development, social work, alcohol and other drugs, disability, counselling etc. are usually deemed to prepare you for welfare work. For further details please refer to Skills assessment guidelines for Welfare Workers

Relevant work experience

For work experience to be assessed applicants must be able to demonstrate that the work practice is at the relevant skill level and addresses the following:

1) Practices social welfare in accordance with values and ethics of the profession.

2) Communicates with a broad spectrum of people and organisations using appropriate techniques and media.

3) Assesses, plans, implements and evaluates programs, projects and work programs with clients*.

4) Plans, organises and carries out work autonomously and as part of a team.

5) Uses one’s personal attributes to effect in dealings with clients, colleagues, employers, and the general community and demonstrates an awareness of both formal and informal societal structures and systems and their implications for clients, workers and community services organisations.

*The term 'client' may refer to an individual, family, group or community.


The Department of Immigration and Border Protection uses the following definition to describe the role of a welfare centre manager. A welfare centre manager ‘plans, organises, directs, controls and coordinates a centre, program or project concerned with social welfare support’.

Tasks associated with welfare centre management

A welfare centre manager typically performs the following functions:

  • providing overall direction and management for the service, facility, organisation or centre
  • developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
  • coordinating and administering health and welfare programs and clinical services
  • monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
  • controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
  • liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
  • advising government bodies about measures to improve health and welfare services and facilities
  • representing the organisation in negotiations, and at conventions, seminars, public hearings and forum
  • controlling selection, training and supervision of staff

Common occupation titles associated with welfare centre management

Some occupational titles that may be associated with welfare centre management:-

  • Welfare centre manager
  • Centre manager
  • Integrated services manager
  • Services manager
  • Team manager
  • Program team leader/manager
  • Unit manager
  • Unit coordinator
  • Executive officer
  • Director
  • Community director